This is an important message for families of students who use bus transportation:

First day of school is almost here! Our drivers have been working hard to rehearse their routes and make sure Sept. 3 is the beginning of a great week. With that in mind, we ask for your patience next week as some buses may experience delays. Here’s why, along with answers to some other frequently asked questions.

What can I expect during the first week of school?

Thousands of Kindergarten and preschool students are riding a school bus for the very first time. We take extra care with these students, such as requiring authorized adults to show ID in order to get them off the bus in the afternoon. Afternoon delays are inevitable as parents become accustomed to our process, and as our drivers meet many of these families for the first time. In limited instances, bus delays may become very lengthy on the first couple of days, but those delays should quickly shorten as everyone gets used to the new routine.

We also realize that the first week of school can often be filled with emotional moments and “must get” photo opportunities. Sometimes this will result in buses being behind schedule.

Where can I find bus information?

Bus stop information is now available on our website as well as through Rycor Online Forms and PowerSchool. We recommend students be at their morning bus stop five minutes before the bus is scheduled to arrive. Please review bus stop safety procedures and follow the direction of bus drivers.

Will you let me know if the bus is running 10-15 minutes late?

Pupil Transportation staff makes every effort to notify parents of significantly late buses through School Messenger text messages. For more information on our automated communication methods, click here to visit the Communications and Community Engagement page 

What if I need to call someone in the Transportation department?

If you would like to speak to someone in our Transportation department, you can do that too by calling one of our zone offices. Henrico is a big county that is served by several different transportation zones. To find the zone office that is responsible for your student’s school, click here.

How do I make a formal request regarding my student’s transportation?

Transportation staff receives hundreds of written requests from parents in September. Parents should complete the “School Bus Request Form,” also linked on the web page.  Priority will be placed on assigning new or recently moved students. Requests for changes to bus stop locations will be addressed as a lower priority.

Here’s to a great 2019-20 school year!

Josh Davis
Director, Pupil Transportation